Shipping policy


Shipping Policy



We currently ship orders to customers in the United States, Canada, the United Kingdom, Australia, and New Zealand.



Order Processing Time



Orders are processed within 1–2 business days after being placed. Orders placed on weekends or holidays are processed on the next business day.


Order Verification & Shipping Disclaimer

Once an order is placed, our team may reach out via phone call and/or email if we require any clarification of the shipping address or order details.

If we do not receive a response within 3–5 business days, we will proceed with processing and shipping the order using the information provided at checkout.

Please ensure that your contact details and shipping information are accurate and up to date to avoid any delays or delivery issues.


Shipping & Delivery Time



Delivery times vary by destination. Estimated delivery times after shipment are as follows:


  • United States: 7–15 business days
  • Canada: 7–15 business days
  • United Kingdom: 7–15 business days
  • Australia: 7–15 business days
  • New Zealand: 7–15 business days



Delivery times are estimates and may vary based on location, customs processing, and carrier conditions.


To provide reliable delivery and tracking, orders may be shipped from international fulfillment partners and handed off to local carriers such as USPS, Canada Post, Royal Mail, Australia Post, or other regional carriers for final delivery.



Tracking Information



Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–72 hours to appear after shipment.



Delays



While we strive to meet the estimated delivery times above, delays may occur due to customs processing, carrier issues, weather conditions, or other factors outside our control. Delivery times are not guaranteed.



Customs, Duties & Taxes



International orders may be subject to customs duties, taxes, or import fees depending on the destination country. These charges are determined by local authorities and are the responsibility of the customer.



Incorrect Address / Undeliverable Packages



Please ensure that your shipping address is entered correctly at checkout. We are not responsible for delays, returns, or non-delivery caused by incorrect or incomplete addresses.



Questions or Concerns



If you have any questions about your order or shipping status, please contact our support team so we can assist you promptly:


  • Email: support@purenyx.co
  • Phone: (912) 988-4015